At Meta, our mission was to create a knowledge management ecosystem in Workplace, Meta’s enterprise communication tool. Businesses who were subscribers of the product lacked a central home for essential company resources like HR policies or WFH advice. For Knowledge Library and Notes, I worked on concept, strategy and design within a team that was spread across London and New York. We tested, validated, and evolved different ideas in order to come up with the most impactful solution for the customer.

YEAR
2019-2020

ROLES
UX Design, UI Design, Prototyping

TEAM
Kevin Smith (DM), Andy Ashburner, Zai Aliyu, Shikha Singh, Jo Butler (PD), Adwoa Baah (CS), Alyssa Ayunan (R), Vivian Fried-Chung & Britt Barak (P)

Notes: Unofficial Knowledge

We define unofficial knowledge as long form content that can be used for documents that are not evergreen and always evolving like meeting notes, roadmaps, and project briefs. Our goal was to create an interface that prioritized collaboration, is easily accessed on multiple devices and worked for diverse use cases.

Knowledge Library: Official Knowledge

For Knowledge Library, our goal was to build a central for home for essential company resources like HR policy docs and important employee information.

Some of the problems we were trying to solve for: (1) reduce the need to create content across multiple apps, (2) build confidence that content is secure, recent and reliable and (3) minimize collaboration challenges that negatively impact productivity.

Research

In order to get a real understanding of our users’ wants and needs we tested prototypes and collected data through in person research sessions. Interviews were run virtually and in person in New York and London with employees of small to medium sized businesses as well as enterprise companies.

Competitor Analysis

By doing a competitor analysis of the knowledge space we were able to better shape product strategy and market fit. Knowledge comes in many shapes and sizes from wikis to intranets to SAAS communication channels. Seeing what worked well and what didn’t really helped give perspective on what direction to take.

Media Rich Composer & Features

For Knowledge Library, the navigation is composed of categories which help group information together and subcategories that dive deeper into specific topics. Each category and subcategory can be customized with elements like:

• Formatted text such as headers, bullet points, quotes

• Images and videos

• Files

• Tables

We also included the option to use templates in order to help guide users on the various ways the product can be best utilized.

Permissions

Mapping out permissions models was key to ensuring the correct privacy settings are available to users. A team of people can be gathered from across an organization to contribute their subject-matter expertise to building content. Admin and contributor roles are selected, depending on what involvement each person has with content creation and management.